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24x7help.exe

24x7 Help

Crawler, LLC

The application 24x7help.exe, “24x7 Help Setup ” by Crawler has been detected as a potentially unwanted program by 1 anti-malware scanner with very strong indications that the file is a potential threat. The program is a setup application that uses the Inno Setup installer. It is also typically executed from an Internet Explorer cache folder.
Publisher:
Crawler, LLC   (signed by Crawler, LLC)

Product:
24x7 Help

Description:
24x7 Help Setup

Version:
2.1.0.39

MD5:
13bfd3876b4c9966326dfe694fdfce04

SHA-1:
6641828f1edad09f19c3443b21654348e44f56f4

SHA-256:
e4c096be5db2259ebc03ae3facefb294e78db98ac01c033ddf348b490ea2ca04

Scanner detections:
1 / 68

Status:
Potentially unwanted

Note:
Our current pool of anti-malware engines have not currently detected this file, however based on our own detection heuristics we feel that this file is unwanted.

Analysis date:
12/24/2024 12:28:36 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP.Crawler (M)
17.3.16.8

File size:
1.7 MB (1,763,024 bytes)

Product version:
1.0.0.0

Copyright:
© Crawler, LLC

File type:
Executable application (Win32 EXE)

Installer:
Inno Setup

Language:
Language Neutral

Common path:
C:\users\{user}\appdata\local\microsoft\windows\temporary internet files\content.ie5\{random}\24x7help.exe

Digital Signature
Signed by:
Crawler, LLC

Authority:
VeriSign, Inc.

Valid from:
12/9/2010 6:00:00 PM

Valid to:
12/11/2013 5:59:59 PM

Subject:
CN="Crawler, LLC", OU=IT, OU=Digital ID Class 3 - Microsoft Software Validation v2, O="Crawler, LLC", L=Boca Raton, S=Florida, C=US

Issuer:
CN=VeriSign Class 3 Code Signing 2010 CA, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US

Serial number:
1535EDA3C8F2FED30D4497572760F240

File PE Metadata
Compilation timestamp:
6/19/1992 5:22:17 PM

OS version:
4.0

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
2.25

Entry address:
0xC1C0

Entry point:
55, 8B, EC, 83, C4, A4, 53, 56, 57, 33, C0, 89, 45, C4, 89, 45, C0, 89, 45, A4, 89, 45, D0, 89, 45, C8, 89, 45, CC, 89, 45, D4, 89, 45, D8, 89, 45, EC, B8, C8, C0, 40, 00, E8, 60, 86, FF, FF, 33, C0, 55, 68, 85, C8, 40, 00, 64, FF, 30, 64, 89, 20, 33, D2, 55, 68, 41, C8, 40, 00, 64, FF, 32, 64, 89, 22, A1, 60, E6, 40, 00, E8, 5E, FD, FF, FF, E8, C9, F8, FF, FF, 8D, 55, EC, 33, C0, E8, 93, CA, FF, FF, 8B, 55, EC, B8, 8C, F0, 40, 00, E8, 0A, 77, FF, FF, 6A, 02, 6A, 00, 6A, 01, 8B, 0D, 8C, F0, 40, 00, B2, 01...
 
[+]

Entropy:
7.9768

Developed / compiled with:
Microsoft Visual C++

Code size:
46.5 KB (47,616 bytes)

Remove 24x7help.exe - Powered by Reason Core Security
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