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InstantSupport.exe

InstantSupport

Installer Technology Co.

The executable InstantSupport.exe, “InstantSupport Tray Window” has been detected as malware by 1 anti-virus scanner. It is set to automatically execute when any user logs into Windows (through the local user run registry setting) with the name ‘InstantSupport’.
Publisher:
Installer Technology  (signed by Installer Technology Co.)

Product:
InstantSupport

Description:
InstantSupport Tray Window

Version:
1.0.30.1

MD5:
19941744cb1888465fe4e14048853c7e

SHA-1:
20991f8e1976d43d6351508354d9ebb05cc18995

SHA-256:
cf1ace9b9e8902d7f3f945163e39482b24ac2defed80e308002a0027e0a19836

Scanner detections:
1 / 68

Status:
Malware

Analysis date:
4/7/2025 9:26:29 PM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP (M)
17.3.14.22

File size:
5 MB (5,195,920 bytes)

Product version:
1.0.30.1

Copyright:
Copyright Installer Technology 2015

Original file name:
InstantSupport.exe

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\instantsupport\instantsupport.exe

Digital Signature
Signed by:
Installer Technology Co.

Authority:
COMODO CA Limited

Valid from:
9/27/2016 5:00:00 PM

Valid to:
9/28/2017 4:59:59 PM

Subject:
CN=Installer Technology Co., O=Installer Technology Co., STREET=407 lincoln road, L=miami beach, S=florida, PostalCode=33139, C=US

Issuer:
CN=COMODO RSA Code Signing CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
1B58BBA81BB22C023967D6D579B294FC

File PE Metadata
Compilation timestamp:
2/28/2017 4:22:50 AM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

Entry address:
0x140241

Entry point:
E8, 4B, 8F, 00, 00, E9, 7F, FE, FF, FF, 3B, 0D, 50, E4, 5C, 00, 75, 02, F3, C3, E9, 37, 0B, 00, 00, 8B, 4D, F4, 64, 89, 0D, 00, 00, 00, 00, 59, 5F, 5F, 5E, 5B, 8B, E5, 5D, 51, C3, 8B, 4D, F0, 33, CD, E8, D3, FF, FF, FF, E9, DD, FF, FF, FF, 8B, 4D, EC, 33, CD, E8, C4, FF, FF, FF, E9, CE, FF, FF, FF, 50, 64, FF, 35, 00, 00, 00, 00, 8D, 44, 24, 0C, 2B, 64, 24, 0C, 53, 56, 57, 89, 28, 8B, E8, A1, 50, E4, 5C, 00, 33, C5, 50, FF, 75, FC, C7, 45, FC, FF, FF, FF, FF, 8D, 45, F4, 64, A3, 00, 00, 00, 00, C3, 50, 64...
 
[+]

Entropy:
5.6395

Code size:
1.4 MB (1,488,384 bytes)

Startup File (All Users Run)
Registry location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
InstantSupport

Command:
"C:\Program Files\instantsupport\instantsupport.exe" -startup


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