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InstantSupport.exe

InstantSupport

Installer Technology Co.

The executable InstantSupport.exe, “InstantSupport Tray Window” has been detected as malware by 1 anti-virus scanner. It is set to automatically execute when any user logs into Windows (through the local user run registry setting) with the name ‘InstantSupport’. While running, it connects to the Internet address 172-245-127-102-host.colocrossing.com on port 80 using the HTTP protocol.
Publisher:
Installer Technology  (signed by Installer Technology Co.)

Product:
InstantSupport

Description:
InstantSupport Tray Window

Version:
1.0.29.8

MD5:
3e81e062675984469b2eeec9383c3578

SHA-1:
beb70be270e0839f73a1ed54332ccf2005be30f5

SHA-256:
bc2c8d61a9b6dc5a54b923296663a01ddcaa96871b3944d78a04cd0429e3d23f

Scanner detections:
1 / 68

Status:
Malware

Analysis date:
12/28/2024 11:08:07 AM UTC  (today)

Scan engine
Detection
Engine version

Reason Heuristics
PUP (M)
17.2.20.16

File size:
6.3 MB (6,557,496 bytes)

Product version:
1.0.29.8

Copyright:
Copyright Installer Technology 2015

Original file name:
InstantSupport.exe

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\instantsupport\instantsupport.exe

Digital Signature
Signed by:
Installer Technology Co.

Authority:
COMODO CA Limited

Valid from:
9/27/2016 7:00:00 PM

Valid to:
9/28/2017 6:59:59 PM

Subject:
CN=Installer Technology Co., O=Installer Technology Co., STREET=407 lincoln road, L=miami beach, S=florida, PostalCode=33139, C=US

Issuer:
CN=COMODO RSA Code Signing CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB

Serial number:
1B58BBA81BB22C023967D6D579B294FC

File PE Metadata
Compilation timestamp:
2/20/2017 7:49:45 AM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
11.0

Entry address:
0x13F709

Entry point:
E8, B3, 8E, 00, 00, E9, 7F, FE, FF, FF, 3B, 0D, C0, CF, 5C, 00, 75, 02, F3, C3, E9, 87, 23, 00, 00, 51, C7, 01, C0, 6B, 59, 00, E8, 4E, 94, 00, 00, 59, C3, 55, 8B, EC, 8D, 41, 09, 50, 8B, 45, 08, 83, C0, 09, 50, E8, AD, 93, 00, 00, F7, D8, 59, 1B, C0, 59, 40, 5D, C2, 04, 00, 55, 8B, EC, 56, 8B, F1, E8, C9, FF, FF, FF, F6, 45, 08, 01, 74, 07, 56, E8, 70, FA, ED, FF, 59, 8B, C6, 5E, 5D, C2, 04, 00, 55, 8B, EC, FF, 75, 18, 6A, 00, FF, 75, 14, FF, 75, 10, FF, 75, 0C, FF, 75, 08, E8, 05, 00, 00, 00, 83, C4, 18...
 
[+]

Entropy:
6.1995

Code size:
1.4 MB (1,486,336 bytes)

Startup File (All Users Run)
Registry location:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
InstantSupport

Command:
"C:\Program Files\instantsupport\instantsupport.exe" -startup


The executing file has been seen to make the following network communications in live environments.

TCP (HTTP):
Connects to 172-245-127-102-host.colocrossing.com  (172.245.127.102:80)

TCP (HTTP):
Connects to 172-245-127-171-host.colocrossing.com  (172.245.127.171:80)

TCP (HTTP SSL):
Connects to rescue.logmein.com.akadns.net  (64.94.46.195:443)

TCP (HTTP SSL):
Connects to qv-in-f97.1e100.net  (209.85.144.97:443)

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