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livesupport_update.exe

LiveSupport Installer Wrapper

PC Utilities Software Limited

Part of the Optimizer Pro / Driver 'PC optimizer' product lines marketed by Adsology and distributed through various bundled software (PPI and commission) channels. The application livesupport_update.exe, “LiveSupport Installer” by PC Utilities Software Limited has been detected as a potentially unwanted program by 8 anti-malware scanners. This is a setup and installation application and has been known to bundle potentially unwanted software. It is also typically executed from the user's temporary directory. The file has been seen being downloaded from updates.livesupport.pcutilitiespro.com.
Publisher:
PC Utilities Software Limited  (signed and verified)

Product:
LiveSupport Installer Wrapper

Description:
LiveSupport Installer

Version:
1.2.1.0

MD5:
e057a90a604968b38da31e39cf09318d

SHA-1:
814085bbf9075cbe04c0ed3def1e30d97f28da28

SHA-256:
f1f3989366bc598b37c3d17bc5a92a23c463df3e19543fa42b1c1352047d49d9

Scanner detections:
8 / 68

Status:
Potentially unwanted

Explanation:
Installed with the Optimizer Pro software which is bundled by 3rd-party monetization programs.

Analysis date:
12/24/2024 12:58:58 PM UTC  (today)

Scan engine
Detection
Engine version

AVG
MalSign.Generic
2015.0.3389

Comodo Security
Heur.Suspicious
17652

Dr.Web
Trojan.DownLoader9.16948
9.0.1.0220

IKARUS anti.virus
PUA.SpeedingUpMyPC
t3scan.1.6.1.0

Malwarebytes
PUP.Optional.LiveSupport
v2014.08.08.03

McAfee
Artemis!F41C79BEA548
5600.7045

Reason Heuristics
PUP.Installer.PCUtilities.S
14.8.8.3

Trend Micro House Call
TROJ_GEN.F47V0321
7.2.220

File size:
1.2 MB (1,229,808 bytes)

Product version:
1.2.1.0

Copyright:
Copyright 2013 PC Utilities Software Limited

Original file name:
LiveSupport_installer.exe

File type:
Executable application (Win32 EXE)

Common path:
C:\users\{user}\appdata\local\temp\livesupport_update.exe

Digital Signature
Signed by:
PC Utilities Software Limited

Authority:
GoDaddy.com, Inc.

Valid from:
4/5/2013 9:29:35 PM

Valid to:
4/3/2015 5:23:14 PM

Subject:
CN=PC Utilities Software Limited, O=PC Utilities Software Limited, L=London, S=UK, C=GB

Issuer:
SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona, C=US

Serial number:
2B239BABC97410

File PE Metadata
Compilation timestamp:
9/10/2013 11:33:42 PM

OS version:
5.1

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
10.0

CTPH (ssdeep):
24576:/imJxGHneSAjTbxzwaQU67alfuCmG6nC3Q9CQSrAKRSA979qsp61Q:9CEr9wFU62tfo2hRddYsM1Q

Entry address:
0x67F8

Entry point:
E8, F2, 56, 00, 00, E9, 89, FE, FF, FF, 8B, FF, 55, 8B, EC, 8B, 45, 08, 85, C0, 74, 12, 83, E8, 08, 81, 38, DD, DD, 00, 00, 75, 07, 50, E8, A9, EC, FF, FF, 59, 5D, C3, 8B, FF, 55, 8B, EC, 8B, 45, 08, 56, 8B, F1, C6, 46, 0C, 00, 85, C0, 75, 63, E8, 2E, 2E, 00, 00, 89, 46, 08, 8B, 48, 6C, 89, 0E, 8B, 48, 68, 89, 4E, 04, 8B, 0E, 3B, 0D, A8, A1, 41, 00, 74, 12, 8B, 0D, 60, 9F, 41, 00, 85, 48, 70, 75, 07, E8, CC, 60, 00, 00, 89, 06, 8B, 46, 04, 3B, 05, 68, 9E, 41, 00, 74, 16, 8B, 46, 08, 8B, 0D, 60, 9F, 41, 00...
 
[+]

Entropy:
7.8210  (probably packed)

Code size:
74 KB (75,776 bytes)

The file livesupport_update.exe has been seen being distributed by the following URL.

http://updates.livesupport.pcutilitiespro.com/LiveSupport_setup_1.2.1.exe

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