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sprtsvc.exe

SupportSoft sprtsvc

Comcast

It runs as a windows Service named “SupportSoft Sprocket Service (ddoctorv2)”. This is installed with Desktop Doctor.
Publisher:
SupportSoft, Inc.  (signed by Comcast)

Product:
SupportSoft sprtsvc

Description:
SupportSoft Agent Service

Version:
7.0.940.0

MD5:
c3716ec0d36ad924b6888d794563e647

SHA-1:
ba3b019c8fefa0c9778c8bee1ee690f9455f9064

SHA-256:
15d9796fa6ab380c8bf01ccab5136cee7e698bd9573b64fb82641a8c2375feae

Scanner detections:
0 / 68

Status:
Clean (as of last analysis)

Analysis date:
11/25/2024 4:36:52 PM UTC  (today)

File size:
197.8 KB (202,560 bytes)

Product version:
7.0.940.0

Copyright:
Copyright 1997-2008 SupportSoft

File type:
Executable application (Win32 EXE)

Language:
English (United States)

Common path:
C:\Program Files\comcast\desktop doctor\bin\sprtsvc.exe

Digital Signature
Signed by:
Comcast

Authority:
VeriSign, Inc.

Valid from:
4/22/2008 8:00:00 PM

Valid to:
4/23/2011 7:59:59 PM

Subject:
CN=Comcast, OU=eCare, OU=Digital ID Class 3 - Microsoft Software Validation v2, O=Comcast, L=Philadelphia, S=Pennsylvania, C=US

Issuer:
CN=VeriSign Class 3 Code Signing 2004 CA, OU=Terms of use at https://www.verisign.com/rpa (c)04, OU=VeriSign Trust Network, O="VeriSign, Inc.", C=US

Serial number:
2C2DE901B871E12F03BEC41663AE413F

File PE Metadata
Compilation timestamp:
3/27/2008 9:40:41 PM

OS version:
4.0

OS bitness:
Win32

Subsystem:
Windows GUI

Linker version:
6.0

CTPH (ssdeep):
3072:Y08uYuBq7+HXyNAXbefWfHdtoVLUOCXMsHSFqQq4belC8WZoTNJm55bpu:VYu1HXbQMHdtoVLKMxqQqWGiquVu

Entry address:
0x17781

Entry point:
55, 8B, EC, 6A, FF, 68, 80, 45, 42, 00, 68, 40, 72, 41, 00, 64, A1, 00, 00, 00, 00, 50, 64, 89, 25, 00, 00, 00, 00, 83, EC, 58, 53, 56, 57, 89, 65, E8, FF, 15, 74, 41, 42, 00, 33, D2, 8A, D4, 89, 15, 20, 01, 43, 00, 8B, C8, 81, E1, FF, 00, 00, 00, 89, 0D, 1C, 01, 43, 00, C1, E1, 08, 03, CA, 89, 0D, 18, 01, 43, 00, C1, E8, 10, A3, 14, 01, 43, 00, 6A, 01, E8, D1, 5D, 00, 00, 59, 85, C0, 75, 08, 6A, 1C, E8, C3, 00, 00, 00, 59, E8, 9B, 4D, 00, 00, 85, C0, 75, 08, 6A, 10, E8, B2, 00, 00, 00, 59, 33, F6, 89, 75...
 
[+]

Entropy:
6.1599

Developed / compiled with:
Microsoft Visual C++ v6.0

Code size:
140 KB (143,360 bytes)

Service
Display name:
SupportSoft Sprocket Service (ddoctorv2)

Service name:
sprtsvc_ddoctorv2

Description:
SupportSoft Sprocket Service

Type:
Win32OwnProcess, InteractiveProcess


The file sprtsvc.exe has been discovered within the following program.

Desktop Doctor  by Comcast
This is primarily a white labeled SupportSoft application that has been seen bundled various unwanted applications such as the Comcast Toolbar.
43% remove it
 
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